Message Centre

Who this is for

Members who want reminders, updates, and prompts without losing control of focus.

Step-by-step

1. Open Message Centre from your profile menu.
2. Use search to find specific reminders, offers, or updates.
3. Open a message and complete the linked action.
4. Mark as read when done so unread counts stay accurate.
5. Delete messages you no longer need.

What good looks like

• Unread count is kept low and actionable.
• Important reminders are processed the same day.
• Inbox is used as a workflow signal, not a storage bin.
• Implementation-intention reminders are stored as their own temporary message type so they can appear in Message Centre without being mixed into generic broadcasts.
• Implementation-intention reminders are temporary and disappear once the day ends, the planned action is done, or the schedule changes.

Common issues and fixes

• Unread badge not clearing: mark messages as read and refresh.
• Cannot find a message: use keyword search and date filters.
• Too many reminders: adjust reminder settings in profile preferences.
• Cannot find an old implementation-intention reminder: that is expected after the local day ends, after you complete the planned action, or after you move the schedule because those reminders are temporary.

Related help

• Profile & Settings
• FAQ & Troubleshooting

Documentation details

• Last updated: February 16, 2026
• Doc owner: Product Documentation Team